On 3 January 2026, I requested basic factual information from Rendall & Rittner regarding the original installer and specifications of the windows and balcony doors at Hale Works.
This was not a request for works.
It was simply a request for documentation so I could appoint an appropriate contractor to resolve ongoing draught issues in my flat.
I have a three-month-old baby at home, so faulty windows and a balcony door are not a minor inconvenience.
We are now 51 days later.
Since then:
Multiple follow-ups.
Delayed responses.
“We are reviewing.”
“We are contacting the developer.”
“We are chasing.”
No clear timeframe.
No SLA.
No delivery.
This is not about complexity. It’s about responsiveness and accountability.
Providing access to basic building documentation should not take nearly two months.
Unfortunately, this mirrors previous experiences: long delays, vague updates, and no ownership of resolution.
For residents paying significant annual service charges, this standard of management is simply not acceptable.
If you value proactive management and timely communication, think carefully before dealing with Rendall & Rittner.
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