Very disappointing experience with Rendall & Rittner.
I have been charged for amounts that were already paid in full. Despite providing proof of payment, the matter remains unresolved, which raises serious concerns about accounting accuracy and internal controls.
In addition, service charges have been collected for services that, in my experience, were either not provided or not delivered to an acceptable standard.
Communication has also been extremely poor. Telephone interactions were unprofessional and dismissive, and it was difficult to obtain clear and accurate information regarding my account.
As a result of ongoing issues, a group of leaseholders has united to formally review the management of the building. We are actively pursuing the proper legal route to appoint a new managing agent, as confidence in the current management has been lost.
Leaseholders should carefully review all statements and retain proof of payments.
Rendall & Rittner has to be replaced
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