renewalbyandersen.com

I am so sick of this horrible company

I am so sick of this horrible company. I contacted them in March 2025 about getting hurricane windows. We met with them, agreed on what we needed and how they had to look for our homeowners association. We were given the correct measurements , etc and said fine go ahead . However, they were to give us a 25% discount (still have not done this). We tried to contact them numerous times about various issues and would not hear back for months at a time. Finally, they were to put the windows in at the end of August 2025. However, they were not ready and did not get some of them put in until September 29th. However, they still had 3 more windows to put in. About a month later they put one more window in. Then, we find out that they had not made the one window and that they now would not be able to make the other window. They made one of the windows wrong(and not to the specs we saw) and but they had brought one(and the window that was there was ready to fall out), we had them put the window they brought in. The plan was for them to swap it out once the made the one for that window. This was to happen in November, was delayed until December. Then., we get a call that they would not be able to make the one window and would not give us an answer on the other one. Then, in January 2026(almost a year after our first meeting with their sales reps), we get a call from a corporate person who would not even let my husband speak and kept talking over him. Now, they still have not mentioned about the one window they were to have been making since September and they are telling us that they are still charging us for the windows that we will not be receiving. (This is theft) . In addition, even though we told them in March of 2025, that as long as they were made from the specs we had in the contract that it would be fine with our homeowners association, they are blaming us for the one window that they now claim they can't make . The only reason I went with this company was they were (according to their ads on TV), great at coordinating with all the departments at Renewal by Anderson. This has not been the case and I really don't appreciate them now stealing our money by not refunding the money for the windows we will not be getting. In addition, our house has been in chaos since September 2025, as we have had to pack things up and move things so they could get to the windows . Further, we can't get the windows inspected by the city and approved until all the windows are in. This issue needs resolved by us getting the 25% (we deserve more at this point) discount and have the 2 windows removed from what we owe them and then I never want to hear about Renewal from Anderson the rest of my life.

Date of experience: Jan 20, 2026