Renew Electronics and Ultimo Electronics have been the worst companies I have ever dealt with, and their behaviour borders on fraudulent.I originally ordered a 44mm Apple Watch Series 4 GPS and Cellular in Space Grey from Renew Electronics through a Wowcher voucher. I received it on 22/09/25. It arrived scratched, dirty and with a weak battery. It did not resemble a refurbished product.I returned the device on 26/09/25. They confirmed receipt on 02/10/25. From that point they dragged the refund out with constant delays, excuses and repeated copy and paste messages. They kept giving dates for when the refund would be issued. None of those dates were honoured.Instead of refunding me, Ultimo Electronics sent an unsolicited replacement device without my consent on 12/11/25. It went to the wrong address and I never received it. They then tried to link my refund to a 30 working day Royal Mail investigation for a parcel I never asked for and never had. This felt like a tactic used by scam style companies to avoid issuing refunds.Both companies ignored the fact that they had already received my original return in early October. Under consumer law, they should have refunded me within 14 days. Instead they refused to take responsibility and tried to shift the blame to courier errors and their own unauthorised shipment.Their behaviour has been suspicious, evasive and misleading. They rely on fake timelines, contradictory information and circular excuses. It felt like dealing with scammers from start to finish.**EDIT:** Only after I posted this review on 14/11/25 did they suddenly email me today (17/11/25) claiming the refund had now been processed. Instead of sending the money back to my original payment method, Wowcher added an £85 wallet credit to my account. This is useless to me because I will never use Wowcher again. I now have to go through yet another painful process to try to force Wowcher to actually refund the money back to my card.Avoid Renew Electronics and Ultimo Electronics at all costs. Their customer service is dishonest, their practices are questionable and they should not be trusted on any platform.
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All of our refurbished products have been through a rigorous testing procedure and are graded dependant upon quality. A grade stock is the best of the best operating like new without signs of use! B grade is the most popular, B grade stock will have small cosmetic marks but are a great bargain! C grade stock generally has more signs of wear however is reflected in the price.
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