I received a fine in the City of Bruges, paid it directly to the city, and later discovered that the rental car company had already charged my credit card as well. The City of Bruges confirmed in writing that there was a double payment and that they refunded the rental company back in October 2025. More than 2.5 months later, I am still struggling to get my money back from the rental company. Their responses are extremely slow and full of excuses, including claims that they cannot refund a Visa card. Despite providing my bank account details on December 16, 2025, I still have not received the refund 1.5 months later.
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