The experience I had with the car rental service was very disappointing from beginning to end. The troubles started right when I arrived: the office was hard to locate and no one answered the phone. Along with other customers, I waited nearly 45 minutes for assistance, and over an hour before we were finally picked up. Once at the office, the staff struggled with English, and after another hour of waiting, we learned that some services included in the booking had not been provided. No one was willing to assist or take responsibility. I chose to leave anyway, but 20 minutes into driving, a warning light appeared. I attempted to call the help desk for over 30 minutes without success. Since I was close, I returned to the office, where they admitted they forgot to reset the service indicator. Consequently, instead of departing at 09:00, we only began our journey at 12:30. Upon returning the vehicle, the staff were polite and processed the check-out properly. However, the real issues arose two months later when I received a toll fine. Nobody at the rental office had informed me that tolls in the area are virtual. I had to handle the situation myself with the French authorities, aided by a friend who speaks French. I ended up paying both the toll and a late payment fine. Fortunately, I paid in October; otherwise, the fine would have exceeded €200. After six months, I encountered another unwelcome surprise: the company charged my bank account three times €30 without any prior notice. When I reached out, I was told this was for “data processing.” This is unacceptable. Had I waited until January, I would have faced another fine over €200, yet they felt justified in charging me without notification. Such conduct is unprofessional and unacceptable. I strongly recommend that potential customers consider other options and invest in a more reliable rental service.
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Rent A Car est un acteur incontournable de la location de voitures et de la location de véhicules utilitaires en France. Le réseau Rent A Car met à votre disposition un large choix de voitures et utilitaires à louer : citadine, berline, monospace, minibus, fourgons et camionnettes de tous gabarits. Nous vous proposons des solutions adaptées à toutes les situations : déménagement, déplacement professionnel, départ en vacances, location occasionnelle... Toujours proches de vous, nos 500 agences en France vous conseillent et vous apportent les meilleurs offres de location et services, à des tarifs très compétitifs, pour louer le véhicule le plus adapté à vos besoins. Rent A Car vous propose également la location d'utilitaire en aller-simple : louez votre véhicule dans une agence et restituez le dans une autre, c'est simple et économique.See more
