We followed the provided instructions and called for a shuttle at the airport. It took us four attempts to reach an operator. The shuttle took 30 minutes to arrive, leaving us very cold by the time it finally showed up and transported us to the external rental location. Once we arrived, we discovered we needed to change drivers, which was not an option since we hadn't booked directly with the rental service. Ultimately, we had no choice but to make a new booking at a higher price without any chance of a refund, resulting in us paying three times more for the same vehicle we initially reserved. This was the worst rental experience I've ever had.
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