Horrible company policy for customer care. We booked through rentalcars.com and we we were refused a car at pick-up because I didn't have my license for long enough. To be fair, this requirement was mentioned in the fine print, I just wish it was made more clear. In any case, the rental company was Hertz and they said they would refund the rental amount if it was up to them, but they couldn't because we booked through a third party. When contacting rentalcars.com, they refused to refund, even if the rental company itself would agree. So that is not good customer experience. They said it was their policy, which is fine, but it's not a good policy for customers. I thought rentalcars.com was supposed to make things easier for customers, but I'm afraid I was wrong. Next time, I won't rent a car through rentalcars.com, I will rent through the rental companies directly as they provide better customer care.
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Arranging car hire in 167 countries, with over 60,000 locations and in 40 languages, Rentalcars.com is the world's biggest car hire booking service. Working with leading suppliers, we offer great prices on all car groups, including luxury cars, people carriers, minivans and automatic cars. With a multilingual call centre open 7 days a week, we can find you the best rental prices whenever you want – wherever you go.
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