Rented a car via rentalcars.com from DRIVALIA, Unit 37 Vicarage Field Shopping Centre, London, UK, IG11 8DG. I was visiting from Australia and was not fully aware of the strict timeline to pay the Dart Crossing charges. At pick up, when I asked about the Dart Charge, I was misled to believe that I could pay the Dart Charge when I return the car after two days. The staff should have advised me that it must be paid by mid-night of the day following the day of crossing, otherwise a penalty notice would be issued by the authority. So, I didn't pay until two days' later. This caused a Penalty Charge Notice (PCN) issued by Dart authority. DRIVALIA received the PCN but didn't send it to me, nor did they pass my details to the Dart authority to issue a new PCN in my name. After more than six weeks, DRIVALIA first tried to charge my credit card for a high admin processing fee, failing which they forwarded the PCN to me at last. The PCN states that there would be a penalty of £105.00 if paid after 28 days. So, who will pay this huge penalty now after DRIVALIA has been sitting on the PCN for over six weeks? In addition, the total cost of car rental for two days was only £47.88. So, how justifiable is it for DRIVALIA to charge £60.00 admin processing fee to simply pass my details to the PCN issuing authority? You can guess where DRIVALIA tends to make extra money from. So, would be renters, please watch out.
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