Our experience with this company was very disappointing.
We had a debit card, but they required a credit card, so we had to cancel. This happened just minutes after booking. While we understand a 48-hour policy when cancellations occur close to the rental date, it felt unfair here. We canceled almost immediately, and the company had the funds for only a few minutes. We never held the car long enough to impact them, so a refund should have been immediate. We feel misled, and this company was not flexible or client-focused.
Next time, we will choose a company that cares about the customer. Such companies should be avoided. They seem to look for any opportunity to extract money, and anyone renting a car should think twice about how they would be treated if they truly needed support. In reality, it feels like they care only about taking your money.
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