I’ve been using the service for a while, but my latest experience during closure was a disaster. Their customer support is nearly nonexistent — no functioning phone number, emails taking over 48 hours for responses, and a chatbot that merely forwards messages to an 'operations team' that never responds. I scheduled a pickup more than six days ahead. Initially, they said it could happen at any time during the day, then changed it to a 6–8 PM slot, despite me clearly stating my society doesn’t permit pickups after 6. No one showed up — then I received a call from their delivery partner at 11 PM while I was in the midst of moving cities late at night. Instead of acknowledging their mistake, their team keeps calling to reschedule. I’ve requested them to email me — I’ll respond on their preferred 48-hour timeline. The service truly needs to revamp its customer support and operations to avoid causing more stress for paying customers. Proceed with caution.
Claim your business profile now and gain access to all features and respond to customer reviews.
