I had an absolutely horrific experience with the service, and I wouldn’t recommend it to anyone. What began as a simple rental for an air conditioning unit turned into a nightmare filled with incompetence, delays, and questionable billing practices. First, they delivered a completely non-functional AC unit. It malfunctioned three times right after installation — talk about poor quality control! When a technician finally came to 'fix' it, they attempted to use a lighter — a lighter! That’s not professional repair; that’s a fire hazard waiting to happen. We reported the issue the next day and pleaded for someone to come quickly, but it took three days for them to respond. Meanwhile, we were left sweating in the heat without relief. To make matters worse, their installation team arrived without the necessary equipment, forcing us to hire our own help at an additional cost. When we sought reimbursement for those charges, they refused and simply 'adjusted' it into our rent — as if that makes it acceptable. And the billing issues? Unbelievable. They never refunded our security deposit despite repeated follow-ups, and then suddenly added an extra month’s rent, inflating our bill without any explanation. Overall, the service is unreliable, the staff is unprepared, and customer support is nonexistent. Spare yourself the headache and choose a reputable company. 1/5 stars — stay away!
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