Worst experience ever. I subscribed for an Iphone 13, payed for 12 months. My 12th month was on September 2025. After paying for the last installment. I asked about buyout agreement so that I can settle it. They never responded to my emails. End of October they debited again. I sent another email asking about the money they have debited. I was told that I should have told them to stop deducting money from my account,which was never the initial agreement I had with them.Still they didn't send me the buyout agreement. So end of November they sent me a reminder that I should pay R1290 that I was paying monthly. I replied to their email,I told them i will not do that. Unless they send me the buyout agreement. On the 30th November they disconnected my phone. They sent me threatening emails about sending the courier to collect my phone. I didn't bother replying. On the 3rd December they started calling me asking about my whereabouts so that the courier will meet me. I told them nobody is getting my phone after paying for 12 months without missing. I told Mphonyana that I'm waiting for buyout agreement and they must make sure that they minus the R1290 from the buyout agreement, cause i communicated with them and they never bothered to respond to my emails. She told me to send her all the emails that i sent them. I screenshot every email and sent her. She promised to get back to me but she never did. On the 4th another lady Nthabiseng called repeating the same crab her colleagues was telling me. I sent her screenshot again, she promised to escalate the matter to the relevant person. Same day I received buyout agreement that was not amended to R5000 because my buyout amount was R6290. I refused to sign. Later on they sent me a link to pay R807, they said they resolved the matter. I payed and signed the agreement. After paying i thought they will connect my phone,Even now my phone is not working. I sent them WhatsApp and email asking about the connection,Floyd promised to look into it,now he is no longer answering my messages.
Claim your business profile now and gain access to all features and respond to customer reviews.
