Unacceptable Delay and Complete Failure of Rentoza's Service CommitmentThis review documents the complete failure of service I experienced with Rentoza.My order was placed 45 days ago. During this extensive waiting period, RentOza's system maintained the original Estimated Time of Delivery (ETD), providing no proactive communication or revised estimates, which created a false sense of security.The situation was compounded when, just two days before the supposed delivery date, I finally received a critical update confirming the commitment could not be met. To deceptively maintain a consistent, unachievable ETD for over six weeks and then change it at the last possible moment is a display of gross unprofessionalism and a systemic breakdown in logistics and customer care processes.My trust in this company is irrevocably broken. Due to the excessive 45-day delay and the unacceptable communication void, I am officially canceling the order and no longer want the product.My expectation is an immediate, full refund. This is not a request, but a requirement resulting from a failed contract of service. Prospective customers should be acutely aware of the substantial risk of severe delays and a complete absence of transparent communication when dealing with Rentoza.
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