Fortunately, this company revealed its unprofessional and incompetent nature before I engaged in further business with them. After applying for a property that was unavailable (only disclosed after the application fee), I was met with a confusing web of ineptitude. Customer service representatives refused to let me speak, even hanging up when I asked for a supervisor. They fabricated scenarios that never occurred and charged me multiple times for the same application. It's baffling how this company remains operational. A quick look at their reviews shows a lack of positive experiences, which should raise red flags for prospective customers. I could tolerate their incompetence and rudeness, but outright lies about a simple application were unacceptable. Thankfully, I used a credit card, allowing me to dispute the charge. For more insight, check their reviews on the BBB—no positive ones to be found, and the complaints from customers are alarmingly similar: unresolved maintenance issues, unexpected fees, and unprofessional phone interactions. Steer clear of this company.
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We are Progress Residential. Recognized as one of the largest providers of high-quality, single family rental homes in the country. We’ve modernized the industry, making it easy for you to find, lease and love your perfect home. Our online experience allows you to find your home, experience an in-person self-showing, apply, sign and get ready to move all from your phone! If you're looking for a not so typical rental home experience, you've come to the right place.See more
