Review Time
The representative demonstrated an exceptional work ethic! My experience was truly enjoyable. They were professional, knowledgeable, and courteous. Everything was explained clearly, and I was kept informed about their arrival time and the estimated duration of the job. The representative worked efficiently to complete the task while maintaining thoroughness. Thank you for all your assistance and dedication!
Fortunately, this company revealed its unprofessional, shady, and incompetent nature before I proceeded with further transactions. After applying for a property that wasn't even available (information only disclosed after the application fee, of course), I encountered a bewildering level of ineptitude. Customer service representatives refused to let me speak (I was literally hung up on when I asked to talk to a supervisor), and some even attempted to create entire scenarios that never occurred. To top it off, I was charged multiple times for the same application. It's hard to believe this company is still operational. I can hardly find a handful of reviews indicating any positive experiences with this service, which should serve as a warning to prospective customers. I could tolerate the incompetence and rudeness from their representatives, but I cannot accept outright falsehoods when they were caught mishandling a simple application. Thankfully, I used my credit card, allowing me to dispute the charge, but the situation remains frustrating. For further insight, I recommend checking their reviews on the consumer protection platform. Not a single positive review can be found, and the complaints are strikingly similar—maintenance issues go unresolved, surprise fees abound, and their representatives struggle to maintain civility on the phone for more than a moment. Steer clear of this company at all costs.
Fortunately, this company revealed its unprofessional and incompetent nature before I engaged in further business with them. After applying for a property that was unavailable (only disclosed after the application fee), I was met with a confusing web of ineptitude. Customer service representatives refused to let me speak, even hanging up when I asked for a supervisor. They fabricated scenarios that never occurred and charged me multiple times for the same application. It's baffling how this company remains operational. A quick look at their reviews shows a lack of positive experiences, which should raise red flags for prospective customers. I could tolerate their incompetence and rudeness, but outright lies about a simple application were unacceptable. Thankfully, I used a credit card, allowing me to dispute the charge. For more insight, check their reviews on the BBB—no positive ones to be found, and the complaints from customers are alarmingly similar: unresolved maintenance issues, unexpected fees, and unprofessional phone interactions. Steer clear of this company.
Having known this company for over three decades, I can confidently say they are honest, dependable, and professional. I strongly recommend their services to buyers, sellers, tenants, and landlords alike. They genuinely strive to exceed expectations and maintain their outstanding reputation.
My experience with this company has been extremely negative due to ongoing miscommunication, poor management, and processes that unfairly burden tenants for the company's mistakes. My lease was supposed to start on November 12, and I paid my deposit in October. Despite this, the lease was sent for signature at 8:10 PM the night before, after I made several calls. Along with the lease, I received the move-in cost sheet at the last minute, which required certified funds that I couldn't obtain on such short notice. By the next morning, I was already receiving automated emails demanding payment. To make matters worse, the representative suggested I drive an hour to drop off a check, disregarding my work schedule. I ended up mailing the check, yet I'm still paying for utilities, insurance, and rent for a property I can't access. I've always been a homeowner and now regret my decision to lease. This company displayed poor communication and a lack of accountability while expecting tenants to accommodate their inefficiencies. I cannot recommend them based on this experience.
Although I am not yet a tenant, I want to express my concerns while trying to become one. The process feels nearly impossible. My husband, a veteran receiving VA benefits, and I have an excellent rental history and income, yet we were told we don't meet their credit criteria. This means I have to approach family and friends to co-sign a lease for a property I would be living in, which feels demeaning. I don't want someone else's name on a lease for a place I work hard to maintain. It’s disheartening that my husband, who has worked tirelessly for our family, is deemed untrustworthy to pay rent. The phone representatives are unhelpful and cold, making the process even more frustrating. Sadly, we have been denied, and I hope future potential tenants have a smoother experience.
The business model here prioritizes profit over customer satisfaction, focusing on turnover and maximizing fees. I empathize with the representatives who must handle numerous upset customers while upper management remains hidden. I have been a responsible tenant, maintaining the property and paying my rent promptly, yet I continue to receive HOA fees for issues that are not my responsibility. They even charged me for a landscaping service that was never performed. When I try to dispute these charges, I'm told a case is opened, but there's never any follow-up. I don’t understand this approach; retaining good tenants should be a priority to avoid costly vacancies.
The basement floods during extended rain, causing unpleasant odors to rise through the vents. Accessing the basement requires passing through my bedroom. I'm frequently charged additional fees due to billing errors, and recently, I was unexpectedly charged $700 for landscaping without prior discussion, aside from staining the back porch, which isn't my responsibility. I've reached out via email and left messages regarding the fee but have received no response.
The communication here is poor and misleading. We were initially told we were fully qualified and that the lease was being prepared. Less than 24 hours later, we were informed that we were no longer getting the house as it had been signed off to someone else.
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We are Progress Residential. Recognized as one of the largest providers of high-quality, single family rental homes in the country. We’ve modernized the industry, making it easy for you to find, lease and love your perfect home. Our online experience allows you to find your home, experience an in-person self-showing, apply, sign and get ready to move all from your phone! If you're looking for a not so typical rental home experience, you've come to the right place.See more
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