My experience with this company has been extremely negative due to ongoing miscommunication, poor management, and processes that unfairly burden tenants for the company's mistakes. My lease was supposed to start on November 12, and I paid my deposit in October. Despite this, the lease was sent for signature at 8:10 PM the night before, after I made several calls. Along with the lease, I received the move-in cost sheet at the last minute, which required certified funds that I couldn't obtain on such short notice. By the next morning, I was already receiving automated emails demanding payment. To make matters worse, the representative suggested I drive an hour to drop off a check, disregarding my work schedule. I ended up mailing the check, yet I'm still paying for utilities, insurance, and rent for a property I can't access. I've always been a homeowner and now regret my decision to lease. This company displayed poor communication and a lack of accountability while expecting tenants to accommodate their inefficiencies. I cannot recommend them based on this experience.
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We are Progress Residential. Recognized as one of the largest providers of high-quality, single family rental homes in the country. We’ve modernized the industry, making it easy for you to find, lease and love your perfect home. Our online experience allows you to find your home, experience an in-person self-showing, apply, sign and get ready to move all from your phone! If you're looking for a not so typical rental home experience, you've come to the right place.See more
