On the app of RentRedi, I saw that I would be charged $951 for my rent of $950. I didn’t proceed with the registration of my card details because I want to do it later. I am surprised because they actually charged my card $980.70 when all I did was go back to the page of payment options. I didn’t even get the chance the confirm my payment. Now Jorge, the customer service agent, keeps telling me I couldn’t get my full money back because I agreed to it especially the convenience fee. But I didn’t even get to select any confirmation because their app glitched. They are telling me to contact ProPay because they are the ones handling it. But they don’t do anything about it.Now they were saying that since my card was saved in the system and I didn’t fill out the bank information for the $1, the system automatically charged the card. The supervisor told me that they couldn’t do anything about it. They were saying they have a video of my activity. If that is the case, why can’t they show me the full video of the activity where I have seen the glitch of $951 then being deducted of $980?
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RentRedi is an all-in-one property management software that streamlines the renting process for landlords and tenants.
With features like online rent collection with industry-leading 2-day funding, tenant screening, maintenance coordination, and accounting integrations, RentRedi makes managing properties simple and efficient. Landlords can fill vacancies faster, stay organized, and offer tenants a seamless experience from application to payment.
Trusted by over 200,000 landlords and tenants, RentRedi has helped manage hundreds of thousands of units nationwide. RentRedi saves time, reduces stress, and supports your rental business growth.See more
