My Reolink PT Ultra (4K) has a major recording failure. Support (Ticket #1568191) has been ignoring my technical questions for 3 months, only sending automated scripts. I’ve pointed out design flaws regarding the SD slot and USB sealing, but they refuse to answer. Now they are forcing me into a risky PayPal RMA without confirming if the replacement is NEW or the correct model. Unacceptable for a 'premium' camera. Filing a report with the Belgian FPS Economy today. Avoid this brand if you care about warranty.
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Reolink is rated as a global innovator in smart home security and camera solutions since 2009.
Trusted by more than 2,000,000 families and featured in top-tier media, including CNET, Business Insider, MakeUseOf, PCMag, etc., Reolink delivers reliable, easy-to-use, professional, and budget-friendly security products for home and business worldwide.
