The support team and customer service are horrendous.
Few minutes after I placed the order, I saw a message that the cameras I ordered are not compatible with the NVR model which I also ordered. I called right away asking to cancel the order so I can place a new one. But the whole experience was very unprofessional. After I submitted a cancellation form and provided the request several times and talked to several Reolink agents (Gian, Lex, Je,...) to stop the order before it was shipped. Reolink continued with the order and charged me anyway. At times, I was dismissed and the agent moved on or kept asking the same questions to which I have already replied and provided information. It was a big waste of time and a very bad service.
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Reolink is rated as a global innovator in smart home security and camera solutions since 2009.
Trusted by more than 2,000,000 families and featured in top-tier media, including CNET, Business Insider, MakeUseOf, PCMag, etc., Reolink delivers reliable, easy-to-use, professional, and budget-friendly security products for home and business worldwide.
