Recently purchased four cameras (PoE TrackMix) and an NVR (RLN8-410). Had them installed and the cameras worked fine right away. But the app wouldn't work if we weren't at home.
Trying to get support from Reolink was one of the most frustrating experiences I've had with a company. Their AI support was not helpful at all and when I finally got an agent on the chat, he disappeared on me. Spent almost 2 hours on this and got nowhere.
Tried calling and then they hung up on my automatically because they were too busy with calls.
Would not recommend purchasing these products at all because if you can't get them to work, you're SOL.
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Reolink is rated as a global innovator in smart home security and camera solutions since 2009.
Trusted by more than 2,000,000 families and featured in top-tier media, including CNET, Business Insider, MakeUseOf, PCMag, etc., Reolink delivers reliable, easy-to-use, professional, and budget-friendly security products for home and business worldwide.
