My phone had issues due to a swollen battery, so I ordered a new one and paid for expedited shipping, expecting it to arrive in 3-4 days. After four days with no update, I contacted customer support and received a tracking number indicating it would ship out that same day. Now it’s in transit and won't arrive for another 5 days. I'm really disappointed with this delay, especially since I needed the battery replaced urgently. The situation worsened as the battery expanded and shattered my screen, requiring another order. I thought this service was reliable, but their shipping practices suggest otherwise. The promised timeframe turned into a lengthy wait that caused further complications. They should at least offer some compensation for the new screen. I would have chosen a local store and paid extra if I had known about these delays.
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