I faced issues with a swollen battery and ordered a replacement with expedited shipping, expecting it within 3-4 days. After four days with no shipment, I contacted customer service and received a tracking number indicating it would finally ship. Now it’s in transit, but won’t arrive for another 5 days. This delay is frustrating, especially since I needed to resolve this issue quickly. The battery expanded to the point of shattering my screen, necessitating another order. I expected better reliability regarding shipping timelines. The promised timeframe turned into a lengthy wait, causing more complications. They should at least offer to cover the cost of the new screen. I would have chosen a local service and paid extra for quicker help had I known about these delays.
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