I placed an online order on the 21st of Feb 2026. The confirmation email from them stated approx delivery would be Tues 24th and I would recieve an email notifying me of when it was despatched. On Thurs 26th I emailed customer support to enquire if it had been despatched who replied stating they had forwarded my request to the Gisborne store and advised I phone them if I had further concerns. By Tues 3rd March after not recieving any confirmation of my order been despatched I phoned the Gisborne store. The staff member didnot want my order number and asked for my name which yielded no result, then asked for the part number which I did not have available at the time. All the while I was adressed as 'man' like some '70's hippy! I again said I can supply the order number to which he stated that he was not experienced at been able to search using the number but agreed to try. The line fell silent although I kept asking if he was ready to recieve the order number. After an extended time still no acknowledgement that he was even still on the line. I hung up and then Phoned customer support who confirmed my order details and stated they will phone the Gisborne store to make enquiries further stating they would phone me back.I did not recieve a reply. 40 mins after this the Courier delivered my order. The accompanying postal document was marked overnight delivery and the document was dated at been generated on the 27th of Feb. I have not since recieved ANY notifications or follow up calls. Suggestion 1, ensure the store sends the despatch notification as they said they would. 2, donot address me or other customers as 'man' I provided my name I expect to be addressed by my name! 3, when customer services/support state they will phone me back, please do so!. Had the pespatch details been sent to me I would not have had to contact customer services/ support. I would not have been left feeling as though I or my purchase meant little to nothing to the Store and Repco services. My intended future parts purchase are very, very unlikely to be made with Repco Gisborne. It is a stain on NZ business customer services and my experience was lacking professionalism, courtesy, and due care and diligence. A well deserved 1 star review!
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