Review Time
I placed an online order on the 21st of Feb 2026. The confirmation email from them stated approx delivery would be Tues 24th and I would recieve an email notifying me of when it was despatched. On Thurs 26th I emailed customer support to enquire if it had been despatched who replied stating they had forwarded my request to the Gisborne store and advised I phone them if I had further concerns. By Tues 3rd March after not recieving any confirmation of my order been despatched I phoned the Gisborne store. The staff member didnot want my order number and asked for my name which yielded no result, then asked for the part number which I did not have available at the time. All the while I was adressed as 'man' like some '70's hippy! I again said I can supply the order number to which he stated that he was not experienced at been able to search using the number but agreed to try. The line fell silent although I kept asking if he was ready to recieve the order number. After an extended time still no acknowledgement that he was even still on the line. I hung up and then Phoned customer support who confirmed my order details and stated they will phone the Gisborne store to make enquiries further stating they would phone me back.I did not recieve a reply. 40 mins after this the Courier delivered my order. The accompanying postal document was marked overnight delivery and the document was dated at been generated on the 27th of Feb. I have not since recieved ANY notifications or follow up calls. Suggestion 1, ensure the store sends the despatch notification as they said they would. 2, donot address me or other customers as 'man' I provided my name I expect to be addressed by my name! 3, when customer services/support state they will phone me back, please do so!. Had the pespatch details been sent to me I would not have had to contact customer services/ support. I would not have been left feeling as though I or my
purchase meant little to nothing to the Store and Repco services. My intended future parts purchase are very, very unlikely to be made with Repco Gisborne. It is a stain on NZ business customer services and my experience was lacking professionalism, courtesy, and due care and diligence. A well deserved 1 star review!
I placed an online order on the 21st of Feb 2026. The confirmation email from them stated approx delivery would be Tues 24th and I would recieve an email notifying me of when it was despatched. On Thurs 26th I emailed customer support to enquire if it had been despatched who replied stating they had forwarded my request to the Gisborne store and advised I phone them if I had further concerns. By Tues 3rd March after not recieving any confirmation of my order been despatched I phoned the Gisborne store. The staff member didnot want my order number and asked for my name which yielded no result, then asked for the part number which I did not have available at the time. All the while I was adressed as 'man' like some '70's hippy! I again said I can supply the order number to which he stated that he was not experienced at been able to search using the number but agreed to try. The line fell silent although I kept asking if he was ready to recieve the order number. After an extended time still no acknowledgement that he was even still on the line. I hung up and then Phoned customer support who confirmed my order details and stated they will phone the Gisborne store to make enquiries further stating they would phone me back.I did not recieve a reply. 40 mins after this the Courier delivered my order. The accompanying postal document was marked overnight delivery and the document was dated at been generated on the 27th of Feb. I have not since recieved ANY notifications or follow up calls. Suggestion 1, ensure the store sends the despatch notification as they said they would. 2, donot address me or other customers as 'man' I provided my name I expect to be addressed by my name! 3, when customer services/support state they will phone me back, please do so!. Had the pespatch details been sent to me I would not have had to contact customer services/ support. I would not have been left feeling as though I or my purchase meant little to nothing to the Store and Repco services. My intended future parts purchase are very, very unlikely to be made with Repco Gisborne. It is a stain on NZ business customer services and my experience was lacking professionalism, courtesy, and due care and diligence. A well deserved 1 star review!
An online order was successful but later cancelled by Manukau branch manager, reason was they don't have the product. Totally misleading consumers. I updated the following: this update was on 07-1-2026, after complaint to Repco, the reply was, when consumer place an online order it doesn't mean you had purchase the product, instead they just start to look for the product if it was not available, they just cancel the order and refund it. This is pointless to purchase online! Will purchase anything from Repco again? Sorry not for me anymore! I appreciate TRUSTPILOT provide a channel for consumer make comments to reflect the true side of how their operation!
The click and click is completely unreliable firstly the parts that you're required for your correct car e.g auto rear brake pads for my car and then they put a new order that you're actually after front ones the store that you have put for the pickup they change and you can't go and to your local store to get the matter resolved without having to buy the item over the counter and then get a credit back for your collect and collect furthermore if you try ringing them their phones don't work you can't email them to me save yourself the hassle and go to Supercheap BTM or anyone else other than Repco save yourself the headache
I wrote a complaint to Repco expressing my dissatisfaction with my most recent transaction at their Lyall Bay store in Wellington. Lacking a reply to that I thought to follow up with that here. I purchased a replacement set of wiper blades and took a photo of the car showing the plates to ensure the correct replacement. Followed the guidelines on the packaging and cut the first blade to size only to find out then that the blades I'd been given were the wrong size. Took them back, was told that as I'd cut one it was not replaceble and I'd need to purchase a new set. I mentioned that I'd shown the plate number to staff to ensure the correct size and was told that the plate number didn't always correlate with the correct blade size. So why wasnt I told this at the time of purchase? The blade price was $20 which isn't the end of the world but the principle of the whole transaction really annoyed me that I had to buy another. So Repco gained $20 and I lost $20 over this. IT'S THE PRINCIPLE!! Not good and it's Supercheap for me from now on.
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