I wrote a complaint to Repco expressing my dissatisfaction with my most recent transaction at their Lyall Bay store in Wellington. Lacking a reply to that I thought to follow up with that here. I purchased a replacement set of wiper blades and took a photo of the car showing the plates to ensure the correct replacement. Followed the guidelines on the packaging and cut the first blade to size only to find out then that the blades I'd been given were the wrong size. Took them back, was told that as I'd cut one it was not replaceble and I'd need to purchase a new set. I mentioned that I'd shown the plate number to staff to ensure the correct size and was told that the plate number didn't always correlate with the correct blade size. So why wasnt I told this at the time of purchase? The blade price was $20 which isn't the end of the world but the principle of the whole transaction really annoyed me that I had to buy another. So Repco gained $20 and I lost $20 over this. IT'S THE PRINCIPLE!! Not good and it's Supercheap for me from now on.
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