This service is reliable and has a commendable customer support team. Unfortunately, I received the wrong item twice, which prevented me from giving a perfect rating. However, the team was understanding and offered to resend the correct item, and when the wrong item was sent again, they refunded me without any hassle. I offered to return the incorrect items, but they allowed me to keep them due to the shipping costs (I'm in Australia). My experience diverged from many negative reviews; even though they made mistakes, my overall experience was still quite positive. The items also shipped quickly, well within their estimated international delivery time.
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Replacements, Ltd., based in Greensboro, North Carolina, is the world's largest retailer of china, crystal and silverware, including both patterns still available from manufactures and discontinued patterns.
