Review Time
They originally sent me the wrong order and I was very disappointed however they have redeemed themselves and sent me the correct wedgewood bowls without any problem or fuss.
I’m very satisfied they corrected their mistake and would use them again.
I was charged $20.10 to return items that should never have been sent. They arrived damaged and covered in a strange film that seemed like polish, labeled as 'made in China.' This brand has never been associated with China and does not require polishing.
I was charged $20.10 to return items that should never have been shipped. They arrived damaged and covered in a strange film that seemed like polish, labeled as 'made in China.' This brand has never been associated with China and does not require polishing.
This service is reliable and has a commendable customer support team. Unfortunately, I received the wrong item twice, which prevented me from giving a perfect rating. However, the team was understanding and offered to resend the correct item, and when the wrong item was sent again, they refunded me without any hassle. I offered to return the incorrect items, but they allowed me to keep them due to the shipping costs (I'm in Australia). My experience diverged from many negative reviews; even though they made mistakes, my overall experience was still quite positive. The items also shipped quickly, well within their estimated international delivery time.
I once researched the value of our family's sterling silverware set and decided to contact the service out of curiosity. They offered only a minuscule fraction of its true worth, which felt insulting. This is not a reliable service.
This service is untrustworthy. I sent $2500 worth of china based on their promise, but upon arrival, they claimed it was in the wrong category and valued it at a mere eight cents. They suggested donating it instead. These were valuable items, and it seems their strategy was to acquire the goods without returning them, hoping I wouldn't demand them back.
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Replacements, Ltd., based in Greensboro, North Carolina, is the world's largest retailer of china, crystal and silverware, including both patterns still available from manufactures and discontinued patterns.
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