replacements.com

2.8
2.8 Based on 16 reviews

Replacements, Ltd., based in Greensboro, North Carolina, is the world's largest retailer of china, crystal and silverware, including both patterns still available from manufactures and discontinued patterns....

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Average Rating

2.8

/
5

16 Reviews

5 Star
41%
4 Star
6%
3 Star
0%
2 Star
6%
1 Star
47%

All Reviews

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Review Time

Rob Dog
They originally sent me the wrong order and I was very disappointed however they have redeemed thems

They originally sent me the wrong order and I was very disappointed however they have redeemed themselves and sent me the correct wedgewood bowls without any problem or fuss.
I’m very satisfied they corrected their mistake and would use them again.

5
Date of experience: Feb 15, 2026
Heather Kelly
Items arrived in unacceptable condition

I was charged $20.10 to return items that should never have been sent. They arrived damaged and covered in a strange film that seemed like polish, labeled as 'made in China.' This brand has never been associated with China and does not require polishing.

1
Date of experience: Jan 15, 2026
Oscar Smith
Unacceptable return shipping fee

I was charged $20.10 to return items that should never have been shipped. They arrived damaged and covered in a strange film that seemed like polish, labeled as 'made in China.' This brand has never been associated with China and does not require polishing.

1
Date of experience: Dec 22, 2025
Cwichelm
Great customer support

This service is reliable and has a commendable customer support team. Unfortunately, I received the wrong item twice, which prevented me from giving a perfect rating. However, the team was understanding and offered to resend the correct item, and when the wrong item was sent again, they refunded me without any hassle. I offered to return the incorrect items, but they allowed me to keep them due to the shipping costs (I'm in Australia). My experience diverged from many negative reviews; even though they made mistakes, my overall experience was still quite positive. The items also shipped quickly, well within their estimated international delivery time.

4
Date of experience: Dec 15, 2025
WL90
Timely delivery and great packaging

I received my order promptly, and it was packaged very well, with the item in perfect condition.

5
Date of experience: Dec 04, 2025
Marina
Disappointing offer for my silverware

I once researched the value of our family's sterling silverware set and decided to contact the service out of curiosity. They offered only a minuscule fraction of its true worth, which felt insulting. This is not a reliable service.

1
Date of experience: Nov 30, 2025
Chet L.
Beware of shipping delays

WARNING: Shipping took an excessively long time and the cost seemed disproportionately high.

1
Date of experience: Nov 27, 2025
Mabel Brooks
Untrustworthy service

This service is untrustworthy. I sent $2500 worth of china based on their promise, but upon arrival, they claimed it was in the wrong category and valued it at a mere eight cents. They suggested donating it instead. These were valuable items, and it seems their strategy was to acquire the goods without returning them, hoping I wouldn't demand them back.

1
Date of experience: Oct 23, 2025
Wayne Harris
Excellent packaging!

Despite FedEx damaging the box, my glassware was so well packaged that it arrived completely unharmed. It was shipped and delivered within the estimated time. If I need their service again, I won't hesitate.

5
Date of experience: Oct 17, 2025
Ivan B.
Reliable site and quick delivery

5
Date of experience: Sep 09, 2025

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Business Details

  • Replacements, Ltd., based in Greensboro, North Carolina, is the world's largest retailer of china, crystal and silverware, including both patterns still available from manufactures and discontinued patterns.

  • language https://replacements.com

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