I placed an order for a collector box in September after a friend recommended the store for its reliability. Ironically, my order was canceled yesterday, and the email notification did not even address me by name. When I ordered, there was no indication of possible allocation issues; the email had stated they were preparing my item for shipment and would notify me when it was dispatched. While I understand some factors may be beyond the control of local shops, the communication and empathy were lacking. I still haven't received my refund, and now prices have increased significantly, preventing me from purchasing a box and missing my first collector-box experience. I can't help but wonder if my location in Scotland influenced the cancellation, especially as it was my first order with them.
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