After I ordered, I checked reviews to be sure I ordered from an official Replay website. I was surprised by all the negative feedback and regretted that I ordered online. But my experience was good though.I received the order (5 jeans). I had to return them all because I gained weight (oops). They were delivered from Italy to the Netherlands. What a shame.I returned them; Replay paid for the return. I followed the package (UPS) and it got delivered in Italy. I got my money back. Almost €500.In between, I asked support if I could return one specific pair of jeans because I accidentally already removed the tags. They replied that this time they would make an exception. In their policy they mention that items without the original tags cannot be returned. So I was happy they made an exception when I asked them to.All in all, good communication and no problems whatsoever. I normally don't write reviews, but I felt all the negative reviews do not show an accurate picture of this seller. I am not affiliated whatsoever.
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Authentic and smart casualwear since 1981
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