Review Time
I'm not sure why I have even have to give this one star , it should be zero.
Hidden extreme high costs when importing to the UK
I have be hit with a £100 import tax bill which is a half the value of my order !!
I refused delivery and told them to return it and now been hit with an invoice with an additional charge of £40 for not paying it
So I'm going to have to pay it as it's now legal debt, will I get delivery so I can return them as unwanted and get money back probably not.
Customer service is none existent. You can't email then not do they answer the phone.
Will never order direct again !! Avoid.
After I ordered, I checked reviews to be sure I ordered from an official Replay website. I was surprised by all the negative feedback and regretted that I ordered online. But my experience was good though.I received the order (5 jeans). I had to return them all because I gained weight (oops). They were delivered from Italy to the Netherlands. What a shame.I returned them; Replay paid for the return. I followed the package (UPS) and it got delivered in Italy. I got my money back. Almost €500.In between, I asked support if I could return one specific pair of jeans because I accidentally already removed the tags. They replied that this time they would make an exception. In their policy they mention that items without the original tags cannot be returned. So I was happy they made an exception when I asked them to.All in all, good communication and no problems whatsoever. I normally don't write reviews, but I felt all the negative reviews do not show an accurate picture of this seller. I am not affiliated whatsoever.
When all europe is a mile step ahead with computerising sysytem italians still like a third world. Order cant return as return label needs to be printed out. The place where i live there is no liberary or coffee shop with a printer. Nearest one would be 20 milea away. All my orders from different companies were return when qr code was scanned. Pizza makers think different. Probably spend too much time on the sun and brains are melted. You must print return label or you cant get refund. Dont buy anything from them . Let them make their clothes from puzza dough. Idiots.
I'm not sure why I have even have to give this one star , it should be zero.Hidden extreme high costs when importing to the UKI have be hit with a £100 import tax bill which is a half the value of my order !!I refused delivery and told them to return it and now been hit with an invoice with an additional charge of £40 for not paying itSo I'm going to have to pay it as it's now legal debt, will I get delivery so I can return them as unwanted and get money back probably not. Customer service is none existent. You can't email then not do they answer the phone. Will never order direct again !! Avoid.
Hidden costs when importing to the UK. I was hit with a £66 import tax bill that was not declared on any receipt or invoice. Literally got an email from DHL telling me I would have to pay the driver upon delivery. I refused this and tried to cancel the order. Waiting now for a refund…
Sold a completely misleading Black Friday online deal.I purchased tems thinking they were part of the deal, so when the message popped up at purchase stage there was no indication of the what the customs charge would be (is it £1 or £100 or £1000?). Response from Replay to say that it's 'out of their control'. Upon delivery I paid a customs charge that was almost exactly the same value as the black friday 'discount', so i effective bought full price items.
Unfortunately i am one of the many that did not read correctly. Customer service in Italy did explain it very well and understood and it does say purchases over £135 can be charged. My only advice to people is not to purchase from abroad. My tax as over £95 which i can only say is the most expensive delivery i have had for clothes, and they might not fit !! Really crazy, but they do free returns ! haha. More annoyed at myself for thinking i might get bargains ! Once bitten, never again.
I don’t have much time to write reviews but this has to be said. I visited the store in Barcelona last week on Paseo de Gracia. I purchased a winter jacket for 249€. After getting home and thinking it over, I decided to return the jacket to find something better for the value. Upon arrival to the desk for a return credit to my account, I state the jacket was still unworn, still with tags, same shopping bag, with the purchase receipt. …. 2 days later and was told I could either exchange it for something else or receive a store voucher/credit! Surprised as I was, I did not argue the matter as the policy was stated on the receipt. I honestly cannot recall any credible retailer who does not offer a refund in the form of the payment tendered for something unworn, with tags etc, within 7-14 days or more. I did not argue the matter but was absolutely turned off from this company forever. This store has been on Paseo de Gracia for years and it baffles me as to who’s purchasing their product with such unfavourable customer service policies. Ive never really cared for their products and/or quality of them but took a spontaneous chance this time and got burned. Im stuck with a store voucher that I may never use. It reminded me to trust my gut for future and warn others of what to expect here.
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