I don’t have much time to write reviews but this has to be said. I visited the store in Barcelona last week on Paseo de Gracia. I purchased a winter jacket for 249€. After getting home and thinking it over, I decided to return the jacket to find something better for the value. Upon arrival to the desk for a return credit to my account, I state the jacket was still unworn, still with tags, same shopping bag, with the purchase receipt. …. 2 days later and was told I could either exchange it for something else or receive a store voucher/credit! Surprised as I was, I did not argue the matter as the policy was stated on the receipt. I honestly cannot recall any credible retailer who does not offer a refund in the form of the payment tendered for something unworn, with tags etc, within 7-14 days or more. I did not argue the matter but was absolutely turned off from this company forever. This store has been on Paseo de Gracia for years and it baffles me as to who’s purchasing their product with such unfavourable customer service policies. Ive never really cared for their products and/or quality of them but took a spontaneous chance this time and got burned. Im stuck with a store voucher that I may never use. It reminded me to trust my gut for future and warn others of what to expect here.
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