All trash services are NOT created equal! I don't intimidate easily but this company is a BULLY. I have used Republic Services for all of my business's for many years. In the past couple of years there service has gone from good to horrible. I understand that Covid and the many challenges our economy is facing are primarily responsible for the late pick-ups, no pick ups, and a myriad of broken promises. This affected every business and we all must learn to be more patient, however, that is no excuse for bullying customers for payment on services that were NOT received! I have been receiving threatening letters, text, phone calls for over a year. this for services that I did not receive. I canceled services in August of LAST YEAR on one of my business's. I drove by the location 3 months after teh cancelation and noticed the large roll-off was still full and had not been picked up. Our of courtesy, I alerted them. This started a year of incredibly frustrating and tumultuous communication as they threatened me to pay for a years worth of services even tough I was able to clearly demonstrate, via emails and verbal confirmations that I, in fact, did cancel the services. I have multiple emails and phone calls of all my correspondence with many of the AZ REP. representatives. I would get a verbal confirmation on Tuesday that my account is clear only to get a threatening ROBO CALL on Wednesday telling me my account is past due and collections could occur (emails also)!I could write another 5 pages but I am tired and beat up. I was finally able to get a sympathetic ear from a rep (Kenneth) and after months of trying to work with him I was able to reduce my bill done to $171. I don't owe this amount but much like Bullies who extort money through intimidation I paid it because I was worn out and tired of the harassments. Shame on you Republic Services. Had you taken the time to review all of my accounts I assure you that it would have made a lot more sense to make me happy considering the cost of customer acquisition. I WAS a very good customer. Further, you could have followed the trail and seen how horribly I was treated. I was in constant contact. I never ducked calls or emails, in fact I initiated most of them in efforts clarify your errors! I implore all consumers. If you need any type of trash services, please do the research. Read the reviews! Republic Services is a big company who does not care about you or your business.
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Republic Services, Inc is the second largest provider of non-hazardous solid waste collection, transfer, disposal, recycling, and energy services in the United States, as measured by revenue.