Review Time
Even though I no longer live at the service address and no longer have any "active containers on your account", I cannot delete my account online in order to stop receiving emails from them, for example to update my credit card because the current one they have on file is about to expire. Why would I need to get an email to update my credit card if I have no service at my old address. I now live elsewhere with city trash service and no longer need Republic Services, but still I would have to wait on the phone to talk to a services representative to delete my account. Why do they make it so hard to delete my account when I no longer get service from them???
I don't have an account, but after being away for four days, I returned home on a Saturday to find a dumpster partially obstructing my driveway. After waiting until Monday to reach out, I've received five different calls promising it would be moved, only to be disconnected or not receive a callback. I'm concerned about how messy things will be on Christmas Day with all the trash surrounding it. I'm considering legal action!
I don't have an account, but after being away for four days, I returned home on a Saturday to find a dumpster partially blocking my driveway. After waiting until Monday to call, I've had five different conversations where I was assured it would be moved, but I've been disconnected or received no callbacks. I'm worried about how chaotic things will be on Christmas Day with trash everywhere. I'm contemplating legal action!
It's now the second week without a pickup in my area. I've called three times. Last week, I was told they'd come the next day, but that didn't happen. This morning, they missed the pickup again, and despite hearing them in the neighborhood, my request for them to come by my house yielded no response. As someone nearing 70, hauling the container back and forth on my steep driveway is quite a struggle. This is frustrating.
Initially, the service was acceptable, but over time I encountered numerous hidden fees that were not communicated. My bill skyrocketed from about $90 to $230 quarterly without explanation. When I chose to cancel, I was told there was a termination fee. I requested proof of this fee's legitimacy, but instead received a demand letter threatening collections. My experience was overall disappointing, with unexpected charges and poor communication.
I've used this service in both residential and commercial settings. I canceled my residential service due to consistent missed pickups and lengthy phone calls to resolve issues. The commercial side employs deceptive practices to boost profits and trap customers. Contracts often have hidden terms that lead to unexpected price increases, and cancellation processes are convoluted. I would strongly advise against using this company.
I want to share my experience. My previous sales representative provided poor service, causing a lot of frustration with incorrect charges. However, after Angie took over, everything changed. She resolved all the issues and ensured I no longer faced incorrect billing. My experience has been smooth and hassle-free since then. I appreciate her professionalism and would recommend hiring more staff like her.
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Republic Services, Inc is the second largest provider of non-hazardous solid waste collection, transfer, disposal, recycling, and energy services in the United States, as measured by revenue.
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