I didn't receive a reminder for auto renewal, which I hadn't signed up to. I only noticed when I looked at my bank statement. It was also double the previous year, even though no calls had been made.
When I phoned to cancel I was offered a renewal price higher than I had just paid !
The operator recommended cancelling the policy and signing up as a new customer, which reduced the cost to more or less the same as last year.
Look out around renewal time and don't accept their offer. It's sad that even now we have to do this Merry dance to get to a reasonable offer.
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