We signed up for a web domain with auto-renewal, and everything was fine until we found our store replaced by a golf image. We received no notifications about the expiration. After contacting our provider, we discovered they were out of business. We then learned that the domain had expired. Despite having auto-renewal, we received no alerts. The regulator directed us to the current owners, but they refused to transfer it without a hefty fee. We were shocked to learn that they demand payment despite not following proper notification protocols. This situation has left me feeling uneasy about this company and their practices.
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