I ordered flowers and candy for same-day delivery to celebrate my anniversary, but the order was mishandled, resulting in only the flowers being delivered. When I sought a refund for the candy's shipping charge, the support team was unhelpful, suggesting I cancel the candy order and reorder for a later date. I wanted the candy and requested a refund for the delivery fee, but they declined. This ruined my anniversary, and they showed no accountability or willingness to refund the shipping charge. I had to cancel the candy order entirely to get my money back. I will not be using this service again.
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