I booked my reservation using credit card points and was informed that a credit card was needed for incidental fees. However, the entire stay ended up being charged to my credit card, and the service team refused to process a refund. The check-in staff was unfriendly, and the overall condition of the place was subpar. One of the elevators was out of service during our stay, and the TV guide was unhelpful. The cleanliness was not up to standard. This will definitely be my last visit.
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