I called to book a hotel and it all went normal over the phone. It wasn't until I checked in at the hotel and they were confirming my details that they said "2 rooms for 1 night", which was wrong, I only wanted 1 room and my confirmation from Reservations.com said 1 room for 1 night. The hotel was unable to cancel the room because I used a 3rd party booking system. They advised there's absolutely nothing they can do at the hotel. I checked my bank account and they did charge me twice, 2 different amounts. I submitted a claim with Reservations.com and they asked for proof of the charges on a bank account statement. I supplied it and included the date and amounts of the charges. They replied asking me to highlight the charges. like???? So I sent again with it highlighted in bright yellow. Then they asked for the name of person at the hotel who "approved my refund". I told them I don't have a name because the hotel advised me they can't do anything. Basically they just keep giving me the run around and not acknowledging they made a mistake in booking and charging for 2 rooms when I received a confirmation for 1 room.
After a month of arguing with them back and forth, I called my credit card company to dispute the charge which takes up to 60 days and had to cancel my card and get a new one which I'm sure everyone knows is a huge hassle to have to change card info on all billing accounts, etc.
So, I will definitely never be using reservations.com again and advise against anyone else using it too.
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