Booked a 13-day stay at the Ayers Hotel in Anaheim. I thought I was booking directly through the Hotel and the confirmation said Reservation Desk which I thought was coming from the hotel. I had to cut my trip short so I called the number on my confirmation and was told I could not modify my reservation because the cancellation period is over. I will now forfeit three days of room fees with no way to change. There was no compassion emotion from the person I spoke to just the denial. Whatever you do, do not use this company for reservations. I always go directly to the hotel for this very reason. Do not have an idea how I ended up with this company, but I highly recommend you do not!!!!
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