Review Time
This company is a total rip off. Don’t use them! They pop up first when you do a Google search for the resort you are interested in. I fell for it and even though it says no cancellation fee. They charge a service charge fee of $17.99 and they refuse to refund that fee. Lesson learned pay closer attention to the site you are on. ☹️😡
Like everyone else I thought I was speaking with the hotel desk. They want to keep a credit card fee which I see was a separate charge. I cancelled my reservation within 2 hours of booking. All they need to do is void the transaction before it batches out for the day. I will call my credit card company if they do not refund the entire amount as they stated they would. If there is fine print it can't be read over the phone and they can't be vetted while speaking with them either. I had a hard time understanding with the heavy accent and all the family noise in the background. Most unprofessional.
If I can give a zero rating, I would. When booking a hotel, I mistakenly thought I was booking WITH the hotel itself - the documentation all looks like it's from the actual hotel and the operator I called made it sound like he was with the hotel. The costs were $400 more than normal! (not kidding) When I asked about a government rate, as I was booking for work, he was not clear that this was not the normal hotel as our government card comes with rights and privileges such as cancelling at any time at no cost. He dodged the question and essentially said there was just a $3 charge for it. Good thing I accepted it, otherwise I would have been out over $1000 for just 2 nights stay. THEY ARE NOT TRUSTWORTHY AT ALL.
This website provides no value. They process your reservation via a third-party service and add extra fees. The bookings are non-refundable. It's misleading; you believe you are reserving directly with your chosen hotel, but they have no affiliation with the establishment. It's a total scam.
Like most all other reviews, I did not realize I was not on the motel's actual website. Tried canceling immediately after and it was too late. Nonrefundable. The crazy thing is that the motel itself gives you a day or so to cancel at no charge. I have spoken with the hotel, and they said that this 3rd party does not allow them to cancel the reservation on their end. Reservation desk says they check with the motel and that they denied my cancelation. I will keep my reservation but will make sure they lose future business to make up for my loss.
Booked a 13-day stay at the Ayers Hotel in Anaheim. I thought I was booking directly through the Hotel and the confirmation said Reservation Desk which I thought was coming from the hotel. I had to cut my trip short so I called the number on my confirmation and was told I could not modify my reservation because the cancellation period is over. I will now forfeit three days of room fees with no way to change. There was no compassion emotion from the person I spoke to just the denial. Whatever you do, do not use this company for reservations. I always go directly to the hotel for this very reason. Do not have an idea how I ended up with this company, but I highly recommend you do not!!!!
This is a non-value added website. They book your reservation through Expedia and then tack on their fees. The reservations are non-refundable. They are very deceptive; you think you are booking with the hotel of choice's reservation system. It turns out they have nothing to do with the establishment. A complete rip-off.
A total nightmare!!! I thought I was talking directly to IHG. Sadly not the case but agent makes it sound like it. When I called the Hotel to check on the reservation they couldn’t find it. I called the number back explained the situation I didn’t know it was 3rd party cancellation policy etc.I never received any email like I was told I would. I wanted to cancel and get refund. Rude agent said the agent I spoke to would have told me. Well I didn’t hear that! There was a language barrier from the beginning very hard to understand him. He booked the wrong Hotel in the first place then changed it and the prices. He talked so fast at the end I couldn’t understand a word! Pretty sure they are trained to do this so people don’t have a clue. I always book directly through the Hotel (which I thought I was) and never had any issues not even in Vegas!!On top of the whole disaster charged more than through the Hotel directly! They could have been nice and given me a refund especially since I called back in less than a half hour. But nope just deal with rude agents. Don’t ever ever book through this awful company!! Our lawyer neighbor friend is out of town till Friday morning I’m going to have him look into this and see if we can do anything. Just beware don’t book through here!!So claim they want to help? NOT!! Can’t even email support it says no match! Just give me a refund and be done.
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