If I can give a zero rating, I would. When booking a hotel, I mistakenly thought I was booking WITH the hotel itself - the documentation all looks like it's from the actual hotel and the operator I called made it sound like he was with the hotel. The costs were $400 more than normal! (not kidding) When I asked about a government rate, as I was booking for work, he was not clear that this was not the normal hotel as our government card comes with rights and privileges such as cancelling at any time at no cost. He dodged the question and essentially said there was just a $3 charge for it. Good thing I accepted it, otherwise I would have been out over $1000 for just 2 nights stay. THEY ARE NOT TRUSTWORTHY AT ALL.
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