Awful service. It’s impossible to find the returns section on the website—the button simply doesn’t exist.
The physical store in Helsinki also refuses to accept online returns, unlike most other brands. Mango, Zara, and Massimo Dutti offer much better customer service.
The website for Finland is only in Finnish, but there are many expats that do not speak the language. Have to use auto translate, which is aweful.
Product descriptions are also misleading: I ordered a dark grey sweater, but it turned out to be metallic.
Please think more about your customers and improve both usability and transparency. Wasted 2 hrs on the return travelling to offline store. Will never order again.
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