The Residence Supply brass dimmer switch is a Triac (leading-edge) dimmer, which is older technology primarily designed for incandescent bulbs. These dimmers typically do not provide a full dimming range for most LED fixtures.
In my case, the dimming range was limited to approximately 85–100% brightness. By comparison, my previous dimmer on the same light fixtures provided a much broader and more usable range of about 20–100%, which many consumers expect from modern LED-compatible (ELV / trailing-edge) dimmers.
The product specification description uses the term “Triac / Leading Edge” but does not clearly explain that this type of dimmer often has limited compatibility and reduced performance with LEDs. Many customers reasonably assume that a dimmer currently being sold will function well with contemporary LED lighting, which is not necessarily true with this product.
After discovering the performance issue, I contacted the company to request a return. Unfortunately:
• The return policy is only 14 days
• If you purchase matching wall plates or outlets to coordinate with the dimmer, you will be stuck with them if you later discover the dimmer’s limited performance
• When I asked to escalate my concern, I was left on hold for two hours before the call was disconnected
• My follow-up email and phone call were not returned
• A refund was not offered
Because of this experience, I would encourage buyers to:
✔ Verify that their fixtures specifically support Triac dimming
✔ Research the difference between Triac (leading-edge) and ELV (trailing-edge) dimmers before purchasing
✔ Have an electrician available to test within the short return window
✔ Be aware that LED dimming range may be limited with this product
Due to both the product limitations and the lack of customer service follow-up, I will not be specifying these products for my home or for client projects in the future.
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Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.
Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.See more
