As an adviser, I’ve found Resolution Life very difficult to deal with on an Income Protection claim. Promised timeframes are routinely missed, responses can take weeks, and the process has been highly distressing for the insured. In our case, benefits have not been paid for roughly 8 months despite the claim running for years. I’m also concerned that specialist psychological evidence appears to be discounted versus GP notes. Overall: poor communication and unacceptable delays. The GP wrote in his report I assumed the insured has returned to work because the insured has not seen me for 8 weeks. The insured was getting help from his Psychologist evry month. The GP perhaps could ave asked the Psychologist for an update before writting he assumed.
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