I was going to give 2 stars because at the very least they were nice on the phone... but then kept trying to get me to do the phone survey afterwards which was pointless because it's obviously not improving customer outcomes. Website won't let me make a profile to view the policy. They got my birthdate wrong which meant an extra day of errands to correct their typo. Just feels like every step so far has a few added hoops on fire to jump through for no damn reason.Update: i emailed them about not being able to complete the online account the same day i made this review. i tried again a few days later and it finally worked. then they called me a week later regarding the email. if i could give a half star, i would.
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