The rating reflects more on the customer service than the product. I have a condition that requires a reliable mask, not just flimsy fabric types but also not an overly bulky one. They state that returns are not accepted, so I reached out via email to confirm sizes and provided my measurements before buying. I ordered the recommended size, only to find it was too loose. While the mask is well-constructed, the fit is inadequate, and the neck strap design pulls the mask down, making it uncomfortable to talk. I contacted customer service, who requested photos and videos. After a lot of back and forth, they suggested adjustments and offered a free head support band, which I couldn’t use due to sensitivity in that area. This is where their customer service really fell short. I requested a return due to my specific situation, having provided my measurements, but they denied my request based on their strict no returns policy. I began receiving pointed emails, repeatedly stating I hadn’t disclosed my health issues before purchasing, which I never claimed. This led to lengthy exchanges. I informed them that due to their inability to resolve my issue, I would be unable to leave a positive review. Their response included a warning about potential legal action regarding any negative reviews. Not the best way to treat a customer. I ultimately gave the mask to my sister, who has similar needs, but her experience was not much better. An expensive mistake for me, especially since I work part-time due to health issues. I cannot recommend this product.
Claim your business profile now and gain access to all features and respond to customer reviews.
Respro design and manufacture face masks for many activities from city cycling to X-treme sports. With 10 years experience, Respro is the premier company in this design field. Respro also design and manufacture a range of Hi-Visibility and Motor-racing ...
