Review Time
The rating reflects more on customer service than the product itself. I have specific health needs that require a suitable mask, one that is effective yet not overly bulky. I reached out to confirm sizes and provided measurements before making my purchase, but the recommended size turned out to be inadequate. Although the mask is well-crafted, the fit is subpar, and the neck strap design is problematic as it pulls the mask down, creating discomfort. I contacted customer service and was asked for photos and videos, leading to a lengthy exchange with various suggestions. They even offered a free head support band, but due to my sensitivity to headwear, this was not a viable option. When I requested a return based on my unique circumstances, it was denied due to their strict no-return policy, which I felt could have been bent in this case. The communication became frustrating, especially as they insisted I hadn’t mentioned my health issues before buying, which I never claimed. Their response to my dissatisfaction included a warning regarding my potential review, which felt inappropriate. Ultimately, I ended up giving the mask to my sister, who encountered similar fitting issues. This experience has been quite disappointing and financially burdensome for me, and I cannot recommend this product.
The rating reflects more on the customer service than the product. I have a condition that requires a reliable mask, not just flimsy fabric types but also not an overly bulky one. They state that returns are not accepted, so I reached out via email to confirm sizes and provided my measurements before buying. I ordered the recommended size, only to find it was too loose. While the mask is well-constructed, the fit is inadequate, and the neck strap design pulls the mask down, making it uncomfortable to talk. I contacted customer service, who requested photos and videos. After a lot of back and forth, they suggested adjustments and offered a free head support band, which I couldn’t use due to sensitivity in that area. This is where their customer service really fell short. I requested a return due to my specific situation, having provided my measurements, but they denied my request based on their strict no returns policy. I began receiving pointed emails, repeatedly stating I hadn’t disclosed my health issues before purchasing, which I never claimed. This led to lengthy exchanges. I informed them that due to their inability to resolve my issue, I would be unable to leave a positive review. Their response included a warning about potential legal action regarding any negative reviews. Not the best way to treat a customer. I ultimately gave the mask to my sister, who has similar needs, but her experience was not much better. An expensive mistake for me, especially since I work part-time due to health issues. I cannot recommend this product.
The product is overpriced, poorly designed, and overly bulky. Breathing through the mask is difficult, and because it fastens under the ears, it tends to slip down during activities. The company refused to accept a return for a refund, classifying it as a 'personal item', despite it arriving with a broken valve.
I needed help due to a heightened sense of smell. The representative and their team were very supportive throughout my mask selection process. Unfortunately, they only operate online, so the representative had to direct me for purchasing the recommended filter mask. Exceptional help and follow-up, which I greatly appreciated. I rated it 4 stars because I prefer speaking to someone directly rather than handling everything online.
I ordered a mask and used their fitting service, which they recommend for size accuracy and free replacements. Upon receiving the mask, I found it didn’t fit and contacted support for a replacement. They initially claimed I hadn’t used their fitting service, which raised a red flag given I ordered from the same email. After sending their response back to them, they explained that the recommended size was based on a measurement that was unclear. When I asked how to measure correctly, they concluded that my original measurement was wrong and offered a discount for a new order. I pointed out that they ignored other measurements indicating I should have ordered a larger size. Their response was dismissive, blaming me for the misunderstanding and offering a discount as if it were generous. I noticed other concerning issues, like vague claims about their manufacturing and pricing. Overall, I could not recommend this company due to their lack of accountability and unwillingness to improve their service.
The filter quality seems effective, but the claims about breathability are misleading. Even in mild temperatures, the mask made me feel overheated. I followed their sizing guide but found the mask too small, causing discomfort. I reached out to customer support but received no response. The packaging was unnecessarily excessive for just a mask.
The mask looks nice and feels decent, but I don’t believe it’s worth the price, and customer service was lacking. There was no mention of EU customs fees before ordering, leading to an unexpected charge. The sizing was also off; despite following the guide, the mask didn’t fit properly. Customer service suggested I should have confirmed my size beforehand, yet they refused to exchange it for the correct size. Given these issues, I question the value of the mask compared to cheaper, certified alternatives. Their responses were unsatisfactory and dismissive.
The allergy mask has been a lifesaver for me. Living in an area filled with allergens, my allergies became severe, affecting my sleep and health. After getting the mask, I finally managed to sleep without waking up coughing. It’s been such a relief, and I’m incredibly grateful to the company for this product.
Having developed a fragrance allergy over the years, I found many environments unmanageable. After trying various solutions, I discovered this allergy mask a year ago, and it has significantly improved my quality of life. I highly recommend it to anyone facing similar challenges.
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Respro design and manufacture face masks for many activities from city cycling to X-treme sports. With 10 years experience, Respro is the premier company in this design field. Respro also design and manufacture a range of Hi-Visibility and Motor-racing ...
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