The rating reflects more on customer service than the product itself. I have specific health needs that require a suitable mask, one that is effective yet not overly bulky. I reached out to confirm sizes and provided measurements before making my purchase, but the recommended size turned out to be inadequate. Although the mask is well-crafted, the fit is subpar, and the neck strap design is problematic as it pulls the mask down, creating discomfort. I contacted customer service and was asked for photos and videos, leading to a lengthy exchange with various suggestions. They even offered a free head support band, but due to my sensitivity to headwear, this was not a viable option. When I requested a return based on my unique circumstances, it was denied due to their strict no-return policy, which I felt could have been bent in this case. The communication became frustrating, especially as they insisted I hadn’t mentioned my health issues before buying, which I never claimed. Their response to my dissatisfaction included a warning regarding my potential review, which felt inappropriate. Ultimately, I ended up giving the mask to my sister, who encountered similar fitting issues. This experience has been quite disappointing and financially burdensome for me, and I cannot recommend this product.
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Respro design and manufacture face masks for many activities from city cycling to X-treme sports. With 10 years experience, Respro is the premier company in this design field. Respro also design and manufacture a range of Hi-Visibility and Motor-racing ...
