Unfortunately, my recent experience with Rest Sheets was disappointing and remains unresolved. While I acknowledge that the delivery error was due to my inputting a mismatched billing and shipping address, I was surprised that customer service offered no real assistance in helping resolve the issue. I was ultimately able to work directly with the delivery company, Veho, to reroute part of the order to my daughter’s address in Houston. That kind of solution and initiative is something I would have expected Rest Sheets to offer. (5 stars for Veho!)I also requested a discount so I could reorder the portion of the order that could not be recovered, but Timothy from customer service declined to even match the 15% discount I used on the original order—offering only 10%. This felt tone-deaf given the situation, especially when faced with the prospect of spending another $277 on sheets I already paid for.I’ve been a loyal, repeat customer, spending $470 in 2024, $170 in 2023, and now $277 in 2025. That kind of customer deserves better support and flexibility. I truly hope Rest Sheets takes this feedback seriously and considers improving how issues like these are handled going forward.
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